Dan Grantham
YellowTelescope, Miami, FL

Dan has consulted with practices for over a decade to increase patient conversions and improve practice efficiency. He works with YellowTelescope's roster of comprehensive clients, helping to staff new hires and spearheads the training and on-going management of Patient Care Coordinators and office staff to ensure that practice growth goals are achieved. After graduating from Florida State University College of Business, Dan started his own business at the age of 21 that grew to over 200 sales reps. As a Patient Care Coordinator, Dan worked with over 15,000 patients and personally sold $28M in surgery with an 85%+ same day booking ratio. He consulted for and personally developed and implemented sales programs for a medical weight loss company that helped grow the company's revenue from $4M annually to over $80M annually in less than 3 years. Dan has been featured in MedEsthetics as well as served on faculty at the American Academy of Cosmetic Surgeons (AACS) meeting and Florida Combined Otolaryngology Meeting. He volunteers with local organizations benefiting students in at-risk communities and children with autism.


Many Doctors and Administrators do not understand the value of the patient care coordinator or the qualities to seek when hiring one. A patient care coordinator is responsible for the majority of patient interactions and is therefore crucial to practice growth as well as patient satisfaction. This course will outline the reasons why a patient care coordinator is the most important hire in a practice, and the qualities to look for when searching for one. When selected and trained properly, they build deeper patient relationships, leading to higher patient satisfaction, more bookings and more referrals. Given the importance of this position, hiring for the role shouldn’t be taken lightly.

Take Home Message

Course will outline the specific qualities a superior patient care coordinator possesses. Attendees will learn when to hire a surgical Patient Care Coordinator and when it is time to invest in a non-surgical Patient Care Coordinator (based on size and scope of your practice). Learn what qualities determines a successful patient care coordinator, both surgical and non-surgical.